Now we will use the macro sc_apl_conf to provide only 1 record per page on the grid, if it have 2 or more records. Now the redirection button is done, we have to configure the receipt of the redirect parameter on the grid, on the “SQL” option on Scriptcase, and we will do a where and declare the variable with the redir made on the form, which was transformed into a global variable. Initially we will have a button to redirect the form to the grid, with the parameter passing the orderid field. The macro sc_apl_conf is used when we need to change an application proprieties, for example, open a form in addition mode or change the number of row from a grid dynamically. The sc_redir macro is commonly used when there is a need to make a redirection from one application to another. In this example we will use both macros to redirect from a form application (using the ‘order’ table) to a grid application (using the ‘order_detail’ table), we will use the sc_redir macro to call the grid application passing the primary key as parameter to filter the grid application, and we will the sc_apl_conf macro to change the grid application to set it to show an specific number of lines per page. You can check the full list of macros at this link Scriptcase has more then 150 created macros to help you to insert your own business rules. In this example, we will populate a new case form with below parameters – I am using common fields in the incident form for this.Macros on Scriptcase is the same as in any other programs, it is a saved sequence of commands or keyboard strokes that can be stored and then recalled with a single command, it is the same as a function from PHP. How to create a new case with predefined parameters? You will find the “Agent Scripts” tab in there. Go to “Customer Service Workspace” > Press “SHIFT” key and click on any case record, it should open in a tab and on your right side, there will be a “Smart Assist” pane. Where do I find the Run Macro feature inside a case form? I will outline some of the common questions and answers below with examples:

However, if you are completely new to this, I have outlined every step required.īasic steps are first create macros> then create agent scripts > add the scripts to the sessions > Run macro within Case tab If you are familiar with Power Automate and Logic Apps, this will be easy. Macro : An automation flow to perform specific tasksĪgent Script: A set of steps followed by an agent ( these steps can include macros as well)Īutomation Dictionary – What we use to get context parameters such as Current Session, Current Tab, Current Case etc.

Scriptcase macro collapse tab